204 S. College Dr., Unit C-1
Cheyenne, WY 82009

(307) 421-3131


P.O. Box 270795
Fort Collins, Colorado 80527

(970) 631-3755
Ask about service in Laramie, too!
Home

Are you bonded and insured?
Absolutely! We have some of the very best coverage available. Not only do we carry liability but also accident coverage. Please give us a call if you would like to request a certificate of insurance.

Do you carry worker's compensation?
Yes we do, for each of our employees.

I am concerned about allowing strangers into my
home. What steps does your company take to hire
people of integrity?

We at That Extra Touch take all measures available to us
when conducting a hiring session. Each candidate completes
a criminal background check along with a drug screening.

What if something in my home gets broken or damaged?
That Extra Touch knows that to provide a detailed cleaning, we
must touch and lift items carefully every day. If something does
occur, our staff will complete a damage report right away and
leave a note behind for you explaining the details. We will either
repair or replace the item as soon as possible.

How do you safeguard my key?
Your key is coded as soon as we get it to the office. If the key were ever lost, it wouldn't have any identifying marks. The keys are stored safely at our office. Each employee signs our key check-out book in the morning and returns all keys at the end of the day.

What if I'm not satisfied with my service?
Our work is 100% guaranteed, no exceptions, ever. We strive to get it right the first time, but if you aren't absolutely delighted with your cleaning for any reason, please call us within 24 hours. We will cheerfully return and take care of any problems, PROMPTLY.

What if I forget it's my cleaning day and accidently lock you out?
We will do everything in our power to contact you or your spouse to let you know of the predicament. If it is possible, we will wait a few minutes to be let into your home. If this just isn't possible, we will have to assess a lock-out fee.

 
 
 
 

 
Copyright That Extra Touch © All Rights Reserved | 204 S. College Dr., Unit C-1 | Cheyenne,WY | 82007 | (307) 421-3131